LA Veterans in Need: IAVA’s Rapid Response Referral Program

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LA Veterans in Need: IAVA’s Rapid Response Referral Program

About Your Application

Organization(s) name(s):

Iraq and Afghanistan Veterans of America (IAVA)

Organization(s) website(s):

Organization(s) twitter handle(s):

Organization(s) facebook handle(s):

Organization(s) instagram handle(s):

Please share the direct link for voters to sign up for your newsletter(s):

Describe Your Organization(s)

Non-profit organization

For-profit organization


Other (please specify below):

In one sentence, please describe what your organization does.


IAVA is the nation’s leading post-9/11 veteran empowerment organization, with more than 3,700 veteran members and 10,400 civilians living in LA, who share our commitment to connecting, uniting and empowering veterans-and supporting their health.

In one to three sentences, please describe your proposal.


This grant will support IAVA’s Rapid Response Referral Program (RRRP), providing LA’s more than 320,000 veterans and their families with support as they transition to civilian life—which can be challenging in LA, where homelessness and unemployment rates among veterans are higher than average and where it can take over a year for a VA claim to be processed. IAVA will hold numerous community outreach activities to provide vets with access to RRRP and its holistic, integrated partner services.

Where will you be working? Please be specific (e.g. Third Street Middle School; Boyle Heights; LA County).

Central LA

East LA

San Gabriel Valley

San Fernando Valley

South LA


South Bay

Antelope Valley

County of Los Angeles (countywide)

City of Los Angeles (citywide)


Other (please specify below):

How do you plan to use these resources to make change? (check all that apply)

Conduct research

Engage residents and stakeholders

Implement a pilot or new project

Expand a pilot or program

Mobilize for systems change

Advocate with policymakers and leaders

Implement and track policy

Other (please specify below):


IAVA will also continue to advocate for veterans in LA; we supported Vietnam Veterans of America as they campaigned for improvements at VA West LA Medical Center.

How will your proposal improve the following “Live” metrics? (check all that apply)

Access to healthy food

Healthcare access

Exposure to air toxins

Number of households below the self-sufficiency index

Percent of imported water

Obesity rates

Housing affordability

Rates of homelessness

Walk/bike/transit score

Acres and miles of polluted waterways

Rates of mental illness

Prevalence of adverse childhood experiences (Dream Metric)

Percentage of LA communities that are resilient (Dream Metric)

Percentage of residents receiving coordinated healthcare services (Dream Metric)

Percentage of tree canopy cover (Dream Metric)

Describe in greater detail how you will make LA the healthiest place to live.


Post-9/11 veterans living in LA face daunting challenges during their transition to civilian life. Many struggle to find employment, reintegrate into their community, or navigate complex bureaucracies to obtain health care. A $100,000 grant through this program will enable IAVA to meet these challenges by expanding the work of RRRP in the greater LA area. Our Veteran Transition Managers (VTMs), who have master’s degrees in social work, will help connect veterans to needed resources in Los Angeles. Our VTMs will increase VA healthcare utilization by educating clients on the services of the West LA. VA and advocating for them to get appointments, and will do the same with other vet-specific and community-based resources in greater LA, including housing and mental health resources. We will build and demonstrate resiliency through our community building work in California, creating social engagement events for veterans.

Through this program, IAVA will ensure that veterans in LA receive the services they need to enable them to become productive members of their communities. The specific outcomes that will be realized during the grant period are:

• RRRP will serve at least 180 veterans and veteran family members from the Greater Los Angeles area. This would represent a 20 percent increase in the number of individuals served over the past year, indicating that RRRP is gaining traction and deepening its impact in southern California.
• RRRP will provide these clients with at least 400 referrals to critical resources and support systems—addressing a variety of needs such as mental health care, financial and legal assistance, and help with finding civilian jobs.
• Trained RRRP Ambassadors (veteran members of IAVA) will conduct 25 or more peer-to-peer outreach activities at LA colleges and universities, service partner locations, and community events to encourage veterans to access RRRP and its many benefits.
• IAVA will host one convening of veterans’ service providers in southern California, in order to broaden the network of providers to which RRRP refers clients, and also to foster increased cooperation among nonprofits, government agencies, and other key stakeholders for the veterans community. Our ultimate goal is to strengthen the safety net for veterans throughout Greater L.A.
• IAVA will develop formal relationships with at least six providers in Greater L.A.

Please explain how you will evaluate your work.


IAVA monitors each client’s case through Salesforce, the database that confidentially tracks our interactions with veterans and core program outcomes. Salesforce enables IAVA to process real-time information on: the number of RRRP clients served; the number and type of referrals provided to clients; the number of benefits confirmed as received; and the length of time it takes to resolve each client’s case.

IAVA also receives direct feedback from RRRP clients. Once their cases have closed, clients complete surveys in which they report their level of satisfaction with their case managers and whether RRRP helped reduce their stress levels. RRRP clients consistently rate the level of service they receive from RRRP VTMs highly. Written feedback further illuminates clients’ experiences with RRRP. “Thank you,” one wrote recently. “You may have just saved my life man.” This is just one example of the warm words of appreciation that RRRP clients have shared.

How can the LA2050 community and other stakeholders help your proposal succeed? (check all that apply)

Money (financial capital)

Volunteers/staff (human capital)

Publicity/awareness (social capital)

Infrastructure (building/space/vehicles, etc.)


Technical infrastructure (computers, etc.)

Community outreach

Network/relationship support

Quality improvement research

Other (please specify below):

1 Pink talk bubble tail c96b4a07ef1417e25d0bcf5c4cba4766b8bbf0382f07677990a9d5577885d4d7

Please keep spreading the word. IAVA rocks and need all the support they can get!

by PaulRieckhoff
6 months ago

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Submission Began
Tuesday, September 08, 2015

Submission Ended
Tuesday, October 06, 2015
at 07:00 PM UTC

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Voting Began
Tuesday, October 20, 2015

Voting Ended
Tuesday, November 03, 2015
at 08:00 PM UTC

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Winner Announced
Tuesday, December 08, 2015